Contact Centre & Digital Branch

Bahrain Credit

A full contact centre for 80+ agents covering support and collections, plus smart-kiosk machines for unmanned digital branches.

For Bahrain Credit, Realtime stood up a full contact centre for 80+ agents covering both customer support and collections, alongside smart-kiosk machines that turn any location into an unmanned digital branch.

The two work together: routine transactions move to self-service kiosks while the contact centre handles the conversations that need a human — extending reach and improving response times without growing the branch network.