Digital Self-Service & e-KYC

Electricity & Water Authority

A fully digitised customer platform — web portal and mobile app delivering 50+ services with e-KYC onboarding, replacing in-person branch visits.

The Electricity & Water Authority wanted to move dozens of everyday services out of the branch and onto the customer's phone. Realtime built a full web and mobile self-service platform covering 50+ services — from bill payment to new connections — with e-KYC onboarding that verifies identity remotely in minutes.

By digitising the journey end to end, the authority cut queues and paperwork while giving customers round-the-clock access. What used to mean a trip to a service centre now happens in a few taps, with the same compliance and audit trail running quietly behind the scenes.