IP Telephony & Call Centre

ICT & IoT system integration, PABX/IP telephony and a full call-centre platform — installed, configured, tested and commissioned.

Realtime delivered a complete IP-telephony and call-centre platform, replacing legacy phone systems with a modern, software-defined voice network. Agents, queues, IVR and reporting all run from a single pane of glass.

The deployment spanned design, integration and support — giving the client resilient enterprise voice, smarter call routing and the analytics to manage service levels in real time.